Privacy Policy

RigXy is a business fleet-maintenance application operated by Byteeco Inc. (“RigXy,” “we,” “us”). This Privacy Policy explains what information we collect through our mobile app and website, how we use it, and the choices you have.

RigXy is a business-to-business tool: individual users are invited to a company workspace by their company administrator. We process data on behalf of that company to provide the service.

We collect only what we need to run the service:

• Account information — your name and email address (used to identify you and sign you in), your role within a company, and which company you belong to.
• Content you create — the fleet-maintenance records you and your team enter: assets, issues, work orders, inspections, parts, notes, and related details.
• Media you upload — photos, files, and voice memos you attach to issues, work orders, parts, or assets.
• Device & usage data — basic technical data needed to operate and secure the app (e.g. app version, device type, and diagnostic/error logs). We do not use this data for advertising.

We do not collect or store your password. Authentication is handled by Amazon Cognito; we only retain the session tokens needed to keep you signed in.

• To provide, maintain, and improve the RigXy service.
• To authenticate you, keep your account secure, and operate features such as notifications and team contacts.
• To send service-related communications — account invitations, email verification, password-reset codes, and important notices.
• To diagnose problems and protect against abuse or fraud.

We do not sell your personal information. We do not use your data for third-party advertising, and we do not track you across other companies’ apps or websites.

Your data is hosted on Amazon Web Services (AWS) in the United States. Structured records are stored in Amazon DynamoDB; uploaded media (photos, files, voice memos) is stored in Amazon S3; sign-in is handled by Amazon Cognito; and emails are sent via Amazon SES. Data is encrypted in transit (HTTPS) and at rest by these AWS services.

We share information only as needed to run the service:

• Within your company — other authorized members of your company workspace can see the shared fleet-maintenance records, per the roles your administrator assigns.
• Service providers — AWS, which hosts and processes data on our behalf under its security and privacy commitments.
• Legal — when required by law or to protect our rights, users, or the public.

We retain your data for as long as your company maintains an active RigXy account, and as needed to provide the service and meet legal obligations. When you delete content in the app (for example, a draft work order, an issue note, or its media) it is permanently removed from our database and storage. On request from your company administrator we will delete or return the company’s data.

You can delete your account at any time from within the app — in the mobile app at Settings → Account → Delete account, or on the web at Settings → Profile → Delete account. This permanently removes your sign-in (Amazon Cognito) and your personal profile. Deletion is permanent and cannot be undone; your account and data cannot be recovered afterwards.

If you are the last administrator of a company workspace, deleting your account also deletes that company and all of its data. For a company you do not solely administer, only your own membership is removed and other members are unaffected. Some records may persist for a limited period in routine backups and in audit logs we are required to keep.

We may also lock, suspend, or permanently delete an account that violates the Registration Agreement — for example, by uploading pornographic, violent, or other content unrelated to trucking / fleet-maintenance operations, or personal / sensitive private information such as IDs or insurance cards — by us or automatically by the system, with or without notice.

You can view and edit much of your information directly in the app. Because RigXy is a business tool managed by your company, some requests (such as deactivating an account or deleting company data) are handled through your company administrator.

Depending on where you live, you may have rights to access, correct, or delete your personal information. To exercise these rights, contact us using the details below and we will respond consistent with applicable law.

RigXy is a workplace tool intended for business use by adults. It is not directed to children under 13, and we do not knowingly collect personal information from children.

We may update this Privacy Policy from time to time. When we make material changes we will update the “Last updated” date above and, where appropriate, notify you in the app or by email.

Questions about this Privacy Policy or your data? Contact Byteeco Inc. at privacy@rigxy.com.